Returns

We offer a 100% satisfaction guarantee on all our products. Once you receive your purchase, if your not completely satisfied with your purchase we will repair, replace, give store credit or refund your purchase (excluding freight) provided the following conditions are meet;

* We must be contacted within 14 days from the date of receipt for the product.

* Products must be in the original condition and in the original box and/or packaging.

* The return must have an RA# (please see below).

* The return needs to be received by us within 2 weeks of the RA# been issued to you.

* A separate box/packaging must be used when returning shoes, the original box cannot be used as packaging.

- Shipping & handling is not refundable for returns. Gift certificates are non refundable. Unfortunately bikini's, underwear, software and DVD's are non refundable either for obvious reasons, unless faulty.

- Items that are returned and don't meet the above conditions or have be worn with notable wear i.e. stains, wear, marks etc, will not be accepted. If you do ship items in this condition, Big Brands is not responsible for returning or processing such items.

- We will repair, replace or refund any item found to be faulty due to manufacturers defect as per the Consumer Guarantees Act 1993.

- A credit or refund will only be issued if we cannot repair or replace the product in question.

- Any goods to be returned due to a manufacturers defect or your not completely satisfied with your purchase require a Return Authorisation number (RA#) before doing so, returns will not be accepted without a RA#. Please click CONTACT US up in the top right corner and email us requesting an RA#. Please provide the following information:

* Please select the subject as Return Authorisation

* Provide information as to the account the product was purchased on and the date.

* List the product in question with a clear discription of the problem.

* Provide proof of purchase, you can just email us your order confirmation.

Note that the sizing between brands does vary. Still have unanswered questions? Check out HELP